PAYMENT TERMS Deposit: To guarantee this booking, you will be required to pay a 30% deposit. Final Payment: The balance of total rental amount is due a minimum of 4 weeks before the check-in date. Only those persons stated prior to arrival have permission to stay at the villa. As a form of security (and for peace of mind) for the villa owner, the Guest Manager will request on arrival a fully refundable $500 or 15,000 THB (cash only). Payments can be made in GBP or USD by secure online credit card (Visa, Mastercard or Amex) or by bank transfer to our nominated company bank accounts. Please note that any minor damage / breakages shall be charged at the end of your stay, at replacement value. If required, damages must be paid and will be requested by the General Manager and paid in full before departure. CANCELLATION POLICY If it becomes necessary to cancel all or any part of the booking, ‘The Villa’ must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be payable depending on when the notification of the cancellation is received in writing: More than 30 days before arrival: The deposit will be forfeited. Less than 30 days before arrival date: all rental payments (100%) are forfeited. In case the deposit was paid and the balance will not be paid, all payments are forfeited with immediate effect and no notification will be issued. If the dates of the booking need to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply. Any change to the original reservation is subject to the approval of Management Company Cancellation during the period of the holiday. The prepaid rental balance will be returned only under exceptional circumstances and at the sole discretion of the Management Company. Insurance: The owners are not responsible to you and your party for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as water craft, water sports, jeep or motor bike rental, etc.