1.? ?BOOKING PROCESS

1.1 Provisional Confirmation of Availability and Rates

Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised. Bookings will be made on a 'first-come, first-served' basis and must adhere to the minimum nights’ requirement according to the stay period unless otherwise specified in the confirmation of availability. VIPS reserves the right to decline a booking request without giving any reason. All rates and charges for extra beds are inclusive of applicable local taxes, which are already reflected in the net price provided.

1.2 Exclusions & Additional Charges

The rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items, expenses due to any other third parties and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc.) or replacement of breakages. Fair wear and tear accepted.

1.3 Initial Deposit

For Low and High seasons, an initial deposit of twenty percent (20%) must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.

For Prime and Peak seasons, fifty percent (50%) of the villa rental must be paid to confirm a booking.

Before the booking is confirmed and a contract becomes enforceable, VIPS reserves the right to increase or decrease the agreed prices. No contract will be agreed upon and accepted by VIPS before the receipt of funds.

If VIPS has not received the funds within five (5) banking days from the booking date, VIPS reserves the right to void the booking request and allocate the Villa to another Guest.

Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.

1.4 Balance Payment

For Low and High seasons, the outstanding balance must be paid at least forty-five (45) days before the date of arrival, unless otherwise specified in the booking confirmation.

For Prime and Peak seasons, the outstanding balance must be paid at least seventy-five (75) days before the date of arrival, unless otherwise specified in the booking confirmation.

1.5 Full Payment

For Low and High seasons, should the booking be made within forty-five (45) days of the arrival date, the full payment is due upon confirmation and prior to arrival.

For Prime and Peak seasons, should the booking be made within seventy-five (75) days of the arrival date, the full payment is due upon confirmation and prior to arrival.

?2.? ?PAYMENT

Payment can be made either via

Bank transfers, net of bank fees (Currency as per invoice)

Credit Card payment with a 5% processing fee

If the payment is made via bank transfer, a scanned copy of the bank transfer or payment confirmation slip is required. To avoid doubt, all bank charges and administration fees are to be borne by the sender.

If VIPS does not receive the balance by the due date, VIPS reserves the right to cancel the booking and cancellation charges in accordance with Paragraph 3 will be applied.

?3.? ?CANCELLATION AND AMENDMENTS TO RESERVATION

If it becomes necessary to cancel the whole or any part of the booking by the Guests, VIPS must be notified in writing in advance (email is acceptable). The cancellation will take effect from the date the written confirmation is received by VIPS.

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3.1 For Low and High seasons

The following cancellation charges will be applied depending on when the notification of the cancellation is received in writing by VIPS and the period of stay in the Villa by the Guests:

20% of the total rental amount will be forfeited if cancellation occurs 46 days or more before the arrival date.

100% of the total rental amount will be forfeited if cancellation occurs 45 days or less before the arrival date.

3.2 For Prime and Peak seasons

The following cancellation charges will be applied depending on when the notification of the cancellation is received in writing by VIPS and the period of stay in the Villa by the Guests:

50% of the total rental amount will be forfeited if cancellation occurs 76 days or more before the arrival date.

100% of the total rental amount will be forfeited if cancellation occurs 75 days or less before the arrival date.

3.3 Later arrival date or earlier departure date

Arrivals after the initially scheduled check-in or Departures earlier than the originally quoted checkout will be treated as cancellations. In such cases, all funds will be forfeited.

For any season, any full or partial refund is subject to the discretion of VIPS and is contingent upon VIPS securing another reservation that partially or fully covers the initially cancelled reservation.

3.4 Amendments

An admin fee of USD 100 + VAT (7%) will be charged for any requested amendments to the reservation. All amendment requests must be submitted in writing to VIPS.

Please note that the request may be considered as a cancellation of the original booking, and subject to cancellation fees. Amendments to the original reservation are subject to the approval of VIPS, and no more than one (1) amendment will be permitted per booking.

3.5 No-Show

If a guest does not check in by 11:59 PM on the confirmed arrival date without notifying us, the reservation will be considered a no-show. Consequently, it will be treated as a 100% cancellation.

?4.? ?ARRIVAL & DEPARTURE TIMES

Guests should assume that the Check-In Time is 3:00 p.m. and Check-Out time is 11.00 a.m. Any early arrival or late departure will depend upon the availability of the Villa at the time of arrival or departure. An additional fee may be applicable and will be advised at the time of booking.

Guests are responsible for informing the correct arrival details (flight number) whenever an airport transfer is being offered as part of the booking.

?5.? ?ALTERATIONS & CANCELLATIONS BY VIPS

Though it is unlikely that VIPS will have to make any changes to the confirmed arrangements, it does occasionally happen, and VIPS will advise the client at the earliest possible date. For any reasons beyond VIPS’s control that could result in VIPS being unable to provide the Guests with the Villa booked VIPS reserves the right to cancel the reservation.

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For example, but not inclusive, if any properties are damaged or rendered unusable, VIPS will endeavour to relocate the Guests to an alternative property for the period required but no guarantee is provided that this can be done. In the event that this is not possible, or if the Guests do not wish to be transferred, VIPS will cancel the booking and refund in full, the amount paid to VIPS for the Villa. VIPS shall not be liable for further obligations/claims by the Guest or client.

?6.? ?REGISTERED GUESTS

Only those persons stipulated on the booking form may reside at the property as Guests. Please notify VIPS as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorised.

Should the owner or the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa, he may, at the absolute discretion of VIPS, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property.

No camping is permitted on the property grounds.

Sleeping Arrangements: For everyone’s comfort and safety, we ask that guests sleep only in the appointed bedrooms and use the designated sleeping areas provided. Please note that failure to follow this guideline may result in a request to vacate the property.

No pets are allowed on the entire property unless agreed during the booking process.

?7.? ?WEDDING AND PRIVATE PARTIES

If a party is to be organised at the property for guests over 1.5 times the maximum rental occupancy of the villa, this must be agreed upon prior to booking, as some villas have restrictions on the number of events permitted and the number of guests allowed and fees may be applicable.

For an Event to be approved, For an event to be approved, the agreed rates must be met, and a minimum stay of three (3) nights is required (or the stated minimum nights for the applicable season, if higher). Additionally, the event terms and conditions must be agreed upon.

In addition, a deposit will be collected either by international wire transfer or on-site in cash from which a cleaning surcharge may be deducted before refunded to the Guests.

?8.? ?SECURITY DEPOSIT

A security deposit may be payable to VIPS with the payment of the balance or prior to arrival at the Villas. This is to cover the cost of any damage or breakages during the rental period of the Villas or their contents. Access to the Villas may be refused if the security deposit is not paid in full. The security deposit can’t be used to settle an invoice for a change of reservation.

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The security deposit will normally be refunded at the end of the rental period, after deducting the cost of replacement or repair for any loss or damage to the Villa or its surrounds or contents caused during the rental period. The cost of replacement for any loss or damage to the Villa or its surroundings or contents will be based on the property’s inventory pricing as determined by VIPS or the owner or owner’s representative of the property. If this cost cannot be reasonably determined prior to the Guest’s departure, VIPS or the owner or the owner’s representative is entitled to withhold a reasonable estimate from the Guest’s security deposit and will return any balance to the Guest as soon as possible after the actual cost has been determined. If the cost of replacement or repair for any loss or damage to the Villa or its surroundings or its contents caused during the rental period is above the security deposit amount, the Guest is fully liable to pay the remaining cost.

?9.? ?INSURANCE

It is a mandatory condition of the booking that the entire party is covered by comprehensive All Risk Travel Insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

VIPS or the owners of the rented properties should not be held liable by the client or the Guest and the Guest’s party against all claims including any accidents related to the use of the Villa facilities or locally procured third-party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

VIPS shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of VIPS’s control such as civil disturbances, fires, floods, severe weather, pandemic outbreaks, Acts of God, acts of Government, etc.

By acceptance of this contract, it is assumed by VIPS that this requirement has and will be complied with in full.

10.? ?COMPLAINTS

Each Villa varies in standard, quality and finishing and there are differences in style and decor. Property descriptions as provided by VIPS, on the website and elsewhere, are made in good faith.

VIPS will make every effort to inform guests of any modifications to the property after a reservation has been confirmed. However, VIPS cannot be held liable for these changes. VIPS, the villa owner and/or the local representative cannot be held liable for the breakdown of the supply of water, electricity, or internet connection nor of swimming pool filtration systems, though VIPS will use its best endeavours to arrange for any such problems to be solved quickly.

If there are any problems during the rental period which could not be solved by dealing directly with the local villa staff, Guests can contact VIPS or its local representative immediately and VIPS will use its best endeavours to rectify the situation. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. VIPS will do as much as can be reasonably expected to avoid and rectify any problems that may occur but cannot be held responsible for any problems beyond its control.

Any complaints must be notified to VIPS or its local representative within 24 hours of the occurrence giving rise to the complaint, and must then be notified in writing to VIPS before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to VIPS within 14 days of the completion of the rental period. If the Villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the villa owner, VIPS or the local representative.

11.? ?CONDUCT & BEHAVIOR

The person paying the villa rental deposit is responsible for the correct and appropriate behaviour of the Guests staying at the Villa, as well as visitors to the Villa during the rental period. Should any member of the party behave in a manner considered inappropriate, either VIPS, the villa owner or the local representative may at their absolute discretion ask the offending Guest or Guest’s party to vacate the Villa forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either VIPS or the villa owners or the local representative.

12.? ?SOCIAL CORPORATE RESPONSIBILITY

It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to the local authorities.

In addition, in line with its moral duty and respect for the local employee, as well as for the safety of our valued guests, guests are not permitted to bring anyone not listed on the guest registration form at check-in onto the property without prior notice to the Concierge Team. The local managers reserve their right to request such persons to vacate the property at any time.

Please note that we strongly advocate for the prevention of cruelty and the ethical care of elephants, wildlife, and exotic/protected animals. As such, we do not permit or endorse the hiring or use of these animals within the villa or its immediate surroundings.

13.? ?STAFF AT THE VILLAS

Some types of staff services shall be provided at the villas (i.e. Villa Manager, maid, handyman, Thai Chef). Additional services such as those of babysitters and/or drivers can be sourced in advance or on-site upon request, although such services cannot be guaranteed and depend on availability. For information regarding the villa team's working hours, please contact our reservations team.

To book the additional service, Guests are recommended to provide an advanced notice as early as possible, especially during peak holiday seasons. Upon the notice, VIPS or the local representative shall try its best to assist and allocate the service as requested. VIPS or the local representative can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred directly to the Guest Relations Manager.

14.? ?LINEN & TOWELS

Linen and towels are provided at the Villas. These are normally changed every three (3) days. If Guests require more frequent changes, an extra charge shall be applied. Limited laundry facilities exist on site and charges are made per item. Outside services are also available with a service charge. The service charges must be paid at the time incurred or latest at the time of departure.

15.? ?VALUABLES

Personal safety deposit boxes are provided in all villas. Guests are strongly recommended to store their valuable items in the box such as passports, personal documents, laptop computers, cash, traveller's cheques, mobile phones, cameras etc.

Any valuables left at the property are the guest's sole responsibility. Neither VIPS nor the owners nor the staff can be held responsible for any loss or damage to personal property.

It is advised for Guests to ensure that all doors and windows remain locked at night to avoid any temptation.

16.? ?DUE CARE AND SUPERVISION

Guests are required to take due care when residing at the villas and be especially watchful of children playing in the gardens, near the entrance from the main road; near or in the pool or Jacuzzi, on the beach, or in the sea.

Furthermore, the Guest or the Guest’s party is not permitted to enter the Villas when they are wet from swimming as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility of VIPS, the Villa owners or the local representative in any way whatsoever.

17.? ?PERSONAL DATA PROTECTION

The Client and/or Guests hereby acknowledge and agree that personal data (e.g. name, age, contact details, credit card details) given to VIPS are collected and used for any or all of the following purposes:

Performing obligations in the course of or connection with provisions hereunder;

Verifying client and/or Guest’s identity;

Responding to, handling, and processing queries, requests, applications, complaints, and feedback from the client and/or Guests;

Processing payment or credit transactions;

Complying with any applicable laws and regulations or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

Legitimate and public interests;

Any other purposes for which the client and/or Guests have provided to VIPS the information.

The client and/or Guests agree that VIPS may disclose their personal data for the following purposes:

Where such disclosure is required for performing obligations in the course of or in connection with provisions hereunder;

Legitimate and public interests;

Obligations to third-party service providers, agents and other organisations as required by applicable laws.

The consent of the client and/or Guests to the collection, use and disclosure of personal data hereunder, shall remain valid until such time it has been withdrawn by the client and/or Guests in writing, or twelve (12) months after the termination of these Terms and Conditions. Any request made by the client and/or Guests to VIPS to stop using and/or disclosing personal data for any or all of the purposes listed above shall be submitted to VIPS in writing.

18.? ?APPLICABLE LAW
These Terms and Conditions and any contract to which they apply are governed in all respects by the laws of Hong Kong and only Hong Kong courts shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.

19.? ?AGREEMENT
I/We agree to the above conditions and do hereby agree to the application of the above Terms and Conditions to our reservation.