Category: Health & Safety

Coronavirus COVID19 Booking Guidance

29 March 2021
Coronavirus COVID 19 Booking Guidance

**Update:4th April 2021**

Things have been tough over the last 12 months, with coronavirus severely restricting our ability to travel. However uncertainty around travel remains and that’s why it’s important to be able to book your long-awaited holidays with travel professionals you can trust.

Samui Holiday Villas is an offshoot of Thailand Retreats and as a Member of ABTA we are committed to delivering high standards for our customers by signing up to ABTA’s Code of Conduct, which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.

Coronavirus has now touched all of our lives and our thoughts go out to our customers who have been affected. However, after a very difficult year it feels as though there is finally some light at the end of the tunnel!

Travel Restrictions

In light of the recent UK government update regarding international travel restrictions, we wanted to let you know how this affects your existing booking with us.

If you are due to be travelling to a Samui Holiday Villa holiday villa or are currently deciding whether to book, then please relax as you are in good hands.

If the FCDO advises against 'all but essential' travel or the government imposes restrictions that mean you are unable to travel due to the Coronavirus, then we will change your dates with no admin fees applied.

This also applies should the Thailand government have Covid-19 restrictions which will prevent you from entering the country.

Further details on the UK government road map out of lockdown and related travels restrictions can be found here and you can read about the current entry requirements for Thailand here

  • You will not lose your deposit, it will be transferred to your re-scheduled booking without penalty and in most cases is a window up to 1 year 
  • The cost of your holiday will remain the same. We do not charge any admin fee for a change of date.
  • A period of notice is required for a cancelled booking due to Covid-19 and we will contact you with this information 60 days or more before your scheduled arrival 
  • Should your new dates for the re-scheduled booking be in a higher season - then you simply pay the difference.
  • Our villa specialists are available to take calls 8.30am - 6pm 7 days a week on +44(0)208 1440482 or email rentals@thailandretreats,com
  • You can still look forward to your Samui Holiday Villas vacation experience

Covid-19 Safety

As travel restrictions open up, villa holidays are set to be more popular than ever. We are working closely with our owners and property managers to ensure they feel well prepared to welcome our guests. We've provided them with enhanced hygiene guidelines and cleaning checklists to ensure their property meets appropriate hygiene standards in line with Covid-19.

The majority of our luxury managed villas have been awarded the Tourism of Thailand Safety & Health Administration certification with the following guidance in place.

Protect and Safeguard

  • Face masks are provided on request 
  • Infrared thermometers are used upon arrival of guests 
  • Hand sanitisers are easily within reach throughout the property 

Follow COVID-19 Prevention Policy

  • Villas are compliant with the government-approved COVID-19 health protocols and procedures

Observe Social Distancing

  • Social distancing is practised throughout the property 
  • Staff members always wear face masks and observe social distancing when interacting with guests

Villas offer seclusion and exclusivity perfect for social distancing

Cleanliness is a Top Priority

  • Commonly used areas are constantly cleaned and sanitised 
  • Bedrooms and bathrooms are stringently cleaned and disinfected periodically 
  • Staff wears gloves and masks while working in the kitchen. Similar precautions are taken while dealing with laundry and cleaning of bathrooms

Technological Innovation

  • Menus are accessible on digital devices 

Uninterrupted connectivity powered by high-speed Wi-Fi is available to keep guests connected with family and friends

When borders are open

Please note, that due to the effects of Covid-19 there may be some local businesses and services mentioned on your holiday villa listing page, that may not be open/available. We apologise in advance for any inconvenience however we shall do our best to provide you updates through our regular newsletters